FAQ
Delivery & Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
We ship all over the world. We provide major carrier such as DHL, SF and local carrier, ex. ACS & Postal Service. You can choose the carrier according to your preference. Shipping costs will apply, and will be added at checkout.
How long will it take to get my order?
It depends on where you are and the shipping method you choose.
It’ll take up to 1-3 business days to process your order.
In general, it takes within 7-14 working days to receive your orders after it’s shipped. Delivery details will be provided in your confirmation email.
What if I didn't receive my orders within the delivery time frame?
In the unlikely event that you do not receive your order within the delivery timeframe as mentioned above *Please contact us within 7 working days*
Customer Service Channel:
Customs & Import fees?
Taxes and duties are calculated according to shipping destination. DDU(Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties.
Please check your county’s customs policies before placing your order.
We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.
Returns & Refunds
Can I return my product?
We understand the struggle to select the size without seeing and touching actual products, so we do offer exchange & returns within 14 days since you received the orders.
If 7 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund.
What is our return policy?
We offer returns within 14 days since you received the orders. You may reach out to our customer service to apply for your return.
To be eligible for a return, the item must be UNWORN, UNWASHED, WITH THE COMPLETE PACKAGING & TAG, and returned to us via regular mail service or shipping carrier.
How to return items?
1 Apply for Returns via our customer service through website or LINE.
2 Mail the items back to us following our return guidelines:
Write down your orders number and your name on a piece of paper attached to your return.
Mail it to: 6F., No.274, Fusing N. Rd., Jhongshan Dist., Taipei City 10478, Taiwan (R.O.C.)
You will be responsible for any fees related to the return. We suggest to use a trackable shipping service or purchasing shipping insurance.
For orders which aren't shipping with a trackable option, we cannot guarantee you will receive your package. We takes no responsibility for missing parcels without proof of delivery.
3 Once your return has been received and inspected, we will notify you through our customer service channel, We will also notify you of the approval or rejection of your exchange/refund.
When will I get my refund?
If you are approved for a refund, we will process it by contacting you. If it’s for a refund, a credit will automatically be applied to your credit card or original method of payment within 10 business days.
If you haven’t received a refund yet, or have any problems, questions, or concerns. Feel free to contact us: https://line.me/R/ti/p/%40teamjoined
Orders
Can I change my orders?
We’re unable to make any changes to your order once you’ve placed the order, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
If you really want to cancel anyway, please leave the message at your order or contact us thorugh our customer service.
When will my order be sent out?
It’ll take up to 1-3 business days to process your order.
In general, it takes within 7-14 working days to receive your orders after it’s shipped.
What should I do if I receive a faulty or incorrect item?
Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team with your order number for further assistance.
Customer Service Channel:
Contact us
How to contact us?
If you have any question about the products, orders, etc.
Feel absolutely free to contact us through our customer service channel listed down below!
Customer Service Channel:
Our LINE
Out Facebook
Email: service@teamjoined.com